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" Dining furniture
from the heart of New England in
Contemporary, Transitional, and Country styles."
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Frequently
Asked Questions
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1:
Do
you sell direct?
No, we only sell our furniture through authorized Retail stores
found on our "Dealer
Locator".
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2:
Can you send me a catalog?
We
aren't able to send you a catalog, but we offer this web site
as a virtual catalog of our product line. The full Saloom catalog,
as well as brochures, can be viewed at any of our Retail dealers. |
3:
Do you warranty your furniture?
Yes, Saloom has a 1 year limited
warranty. |
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4:
I don't see the table size I'm looking for, can I order a
custom size?
We are
sometimes able to produce special table sizes. In order to
do this, your Retailer will need to send us the exact size,
top shape, edge style, and base style. We will then determine
if this can be made and provide them with a price.
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5:
Can I use my own fabric?
Yes, please see "Customers Own Material"
information for details.
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6:
Will my chair fit under the table apron?
Different
chair styles have different arm heights, you'll also find varying
apron widths on tables. Your Saloom dealer can help you with
your specific table and chair combination.
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7:
How do I care for my furniture?
Wood
Top Care and Cleaning Information
Granite
Top Care and Cleaning Information
Porcelain
Top Care and Cleaning Information
Chair
Care and Cleaning Information
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8: How do I get more information if I have a service issue?
You
should contact the store where you purchased your furniture
and they will work with us on a resolution. If you have moved,
any Saloom Retailer should be able to help you.
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Customers
Own Material:
Customers
can provide their own fabric for upholstered chairs. There is an
up charge for using COM. (please see your local dealer for more
information on upcharge)
Please note that there will be a shipping charge applied for return
of excess fabric. Orders will not be entered into production until
the COM has been received at the factory.
We require a diagram with clear instructions for specifying the
pattern layout on the chair if needed. We cannot accept COM vinyl
or laminated fabrics for the 900 stool or any of our chairs with
upholstered backs, including tilt-swivel chairs. While we generally
do not have problems with COM fabrics supplied to us, we do reserve
the right to reject COM fabrics due to quality or compatibility
issues.
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chart below should be used to calculate yardage needed based
on a standard 54” wide fabric. |
| Chair
& Stool Style #: |
Yardage
required per chair*: |
11,
13, 18, 20, 22, 23, 25, 39, 44, 48, 49, 56, 58, 90, 92, 911,
912, 918, 922, 925, 939, 956, 972, 973, 974, 975,
976, 992 |
3/4
yard = 2 chairs |
| 27,
35, 36, 37, 72, 73, 74, 75, 76, 900 |
3/4
yard = 1 chair |
| 24,
38, 57, 89 |
1
yard = 1 chair |
| 81,
857 |
1
1/4 yard = 1 chair |
| 34 |
1
1/2 yard = 1 chair |
| *
COM fabrics with a large repeat or pattern require 1/4 yard
more fabric per chair. |
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Wood
Top Care and Cleaning Information:
No matter
how tough these tables are, they are made from wood, and any table
made from wood can be scratched or burned or dented. When in use,
we recommend using trivets, placemats, and tablecloths to protect
the top from plates, hot pans, dishes, etc. Darker finishes will show
scratches more readily. This is not considered a manufacturing defect.
Clean the table
by using a slightly damp sponge or cloth - use a mild dish soap or
detergent if desired - then dry with a soft towel or cloth. Try to
wipe up spills quickly so cleaning is easy. Never use abrasive cleaners
or sponges. Never let candle wax drip on the table - it will discolor
the finish.
Be aware that
humidity and climate will affect your wood furniture. Wood exchanges
moisture with the air, expanding and contracting as humidity levels
fluctuate. This movement can sometimes cause periodic gapping at the
rule joints {the areas where leafs are inserted into the table top}.
Such temporary gapping is a natural characteristic of solid wood and
is not considered a manufacturing defect. Placing your table near
heating vents, fireplaces, or wood stoves can damage your furniture
because of the extreme changes in temperature and moisture.
Wood does have
a tendency to darken and age over time - this will be especially noticeable
on lighter finishes. Avoid direct sunlight - ultraviolet rays will
change the color of the wood over time. And if your table is in a
sunny area, never leave an object on your table for an extended period
of time - you could very well find that the area underneath the object
is a different color than the rest of the table! We also recommend
periodically putting your leaves into the table allowing them to age
naturally to match the color of the rest of the table.
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Granite
Top Care and Cleaning Information:
Sealing
- Because stone is from nature there are pores on the surface into
which liquids can penetrate and possibly stain. To protect your investment,
your granite table top should be sealed once a year. The sealer works
by entering and filling the pores found in the stone so that liquids
remain on the surface long enough to be removed. We recommend water
based sealers for ease of application, although solvent based sealers
can be used. These sealers can be found at home improvement centers,
hardware stores, or at tile and stone distributors.
Note: Saloom Furniture granite table tops are sealed before
shipping. You must seal your table top again within 6 - 12 months.
Cleaning Instructions
- For everyday cleaning, use neutral cleaners like a mild liquid dish
soap with water. Keep in mind that dilution is important, as too much
soap can leave residue or streaks on the surface. Specialized stone
cleaning products may also be used for daily cleaning and can be purchased
at home improvement centers, hardware stores, or tile and stone distributors.
Blot up spills immediately. Dry the surface with a clean towel to
prevent water spotting on the
surface. NEVER use cleanser that contain abrasives or strong
ammonia, such as "Windex" or "409". Avoid vinegar,
bleach, or cleanser that contain lemon or acids. They
can possibly etch the surface of the granite.
Stone is porous
by nature and can stain if spills are left for a long period of time.
The only safe way to remove a stain is to reabsorb it out of the stone.
In most cases, an absorbing powder poultice is used to extract a stain.
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Porcelain
Top Care and Cleaning Instructions
There is no need to use sealers on the porcelain tiles, nor will you
need any waxes or polishes on the wood edge of the table. Just wipe
the table with a damp sponge, with some mild dish soap if needed,
and wipe it dry. Never use abrasive cleaners or sponges on the wood.
And never let candle wax drip on the table - it is difficult to clean
off the
porcelain and grout, and it will discolor the wood finish. Be careful
with hot pans - the porcelain tiles and grout will hold up well to
heat, but the wood edge can be damaged. Use trivets just to be safe.
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Chair
Care and Cleaning Information:
The wood on our
chairs cleans up with a damp sponge. If cleaning up dirt or grime,
you can add some mild dish soap. No waxes or polishes are needed.
Each individual fabric has its own cleaning code designated by its
manufacturer. The cleaning codes are listed on the back of our fabric
sample swatches.
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1
Year Limited Warranty
Effective May 1,
2005 Saloom Furniture Co. Inc. offers a limited warranty to the original
purchaser for one year from the date of invoice against manufacturer's
defects. We warrant our furniture products to be free from defects
in construction and workmanship under normal household and consumer
use. If a defect is found during the warranty period, Saloom Furniture
Co. Inc. will exchange, repair or replace the defective products.
Saloom Furniture Co. Inc. has sole discretion to determine which method
will be used to correct defects. Repairs or replacements shall only
be made by an authorized Saloom Furniture Co. Inc. dealer. Before
warranty service will be
rendered, the Purchaser must submit a purchase receipt or other proof
of the date of purchase. Shipping and handling charges for return
to the factory must be prepaid by the Purchaser with return shipment/freight
paid by Saloom Furniture Co. Inc. Reimbursement for repairs made locally
must be approved by Saloom Furniture Co. Inc. in writing in advance.
This limited warranty
excludes damages resulting from neglect, damage caused by accidental
or intentional acts, institutional or commercial use, exposure to
extreme or abnormal heat, cold, dryness, moisture or humidity, unauthorized
repair or alteration, and misuse or abuse of the products. Saloom
Furniture Co. Inc. will not cover damage that results from normal
wear and tear or accidents including scratches, burns, water marks
or indentations. This warranty also does not cover damage that occurs
in shipment to the Purchaser as a result of the mishandling of the
products by independent common carriers.
Each piece of
stone, tile and wood is unique and therefore, variations of color
and grain can occur from piece to piece. These are inherent in the
materials and are in no way considered to be manufacturing defects.
The warranty does not cover such variations, or variations between
floor samples or printed illustrations and your furniture.
All furniture
is built in environmentally controlled conditions. Humidity and temperature
are highly regulated in our factories. However, wood will expand and
contract with changes in temperature and humidity and Saloom Furniture
Co. Inc. will not replace a table that has a slight gap either in
the center or at the ends where the two table halves meet. This is
normal movement and will change with changing conditions/seasons.
Care must be taken to control the temperature and humidity in the
area where the furniture is placed. Checking or splitting of natural
wood products along a "wood grain line" is a condition which
may or may not occur in these wood products and is usually the result
of excessive dryness of the wood, and therefore, this condition is
expressly excluded from the terms and conditions of this limited warranty.
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